Dear SNUG members,
On Thursday, we had our first dedicated workshop. The subject was ‘the use of Knowledge base KPI’. All the participants (CERN, Firmenich, Givaudan, Sulzer, Swisscom) appreciated the richness of the exchanges and open debates. You can find the documentation during the Service Management Workshop: Service Management workshop - Knowledge Base KPIs (10 November 2022) · Indico (cern.ch).
We all think we should continue to hold workshops on a particular topic where a small group of participants can exchange and discuss experiences.
The workshop will complement the SNUG events in which different use cases are presented on different topics.
It is my sincere hope that we will continue to work together and learn from one another in these different formats. Together with Alexander from ServiceNow and with the support of my colleague, Nicole, I am willing to continue to organize them. A suggestion on a workshop topic? Volunteer to host a SNUG event?
I wish you a very nice weekend,
Looking forward to see you in Zurich on the 21rst of November,
Isabel Fernandez
Suisse Romande SNUG leader
