the 2nd virtual SNUG Alps meeting on November 10, 2021 from 9.00 -11.30 am: Call for presentations

[isabel]

SNUG virtual meeting, Switzerland and Austria (Alps), Nov 10, 2021 - Call for presentations

Dear SNUG community,

Encouraged by our first virtual SNUG Alps meeting which gathered 160 participants, your positive feedback and your kind messages, we are very happy to announce:

the 2nd virtual SNUG Alps meeting 

on November 10, 2021

from 9.00 -11.30 am.

Together with our SNUG Leaders Andrea Obreja from Austria, Roland Rebman and Fabrice Ritter from the German speaking part of Switzerland and myself, Isabel Fernandez, from SNUG Suisse Romande, as well as with Alexandra Stiegler’s facilitation, we are working on the organization of the 2nd virtual SNUG Alps event.

Following the survey, I would like to share with you some topics that participants would like to see covered at future SNUG meetings:

• Machine learning (ML), Intelligent Automation Engine
• The Common Service Data Model (CSDM)
• Performance, how to handle huge tables
• Experience using Instance Data Replication
• ITOM - Discovery, Service Mapping
• Experience with Now Mobile UI Builder
• Use-cases of a No-code workflow, using the new AppEngine
• Implementation experience of the Incident process and Knowledge management
• Use of ServiceNow in the eGovernment area
•  Platform automation and reporting

 If you have a case that allows us to discuss any of the above topics, or another case that you find interesting for the community, please send us your proposal. We are looking for:

Business and Technical presentations

20 minutes, Q&As included

Provisional Agenda:

9.00 - 9.05 Welcome

9.05 - 9.10 Introduction SNUG leaders

9.10 - 9.30  Opening session by ServiceNow: 

Parallel Breakout Sessions:

9.30 - 9.50  Business Use Case I /  Technical Use Case I

9.50 -10.10 Break & Networking

10.10 -10.30  Business Use Case II /Technical Use Case II

10.30 - 10.50 Business Use Case III / Technical Use Case III

10.50 - 11.10 SNUG members share opinions and experiences about the Now platform Quebec release

11.10 - 11.30 Participant survey & Closing

Feel free to drop me an email if you are willing to contribute. The sooner the better. Don’t be afraid: You do not need to be a professional presenter. Everyone is encouraged to take the stage! Thank you in advance for your contribution, which will make our SNUG meetings meaningful.

Looking forward hearing from you!

May you have a happy summertime,

Isabel Fernandez

isabel.fernandez.gonzalez@cern.ch