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A mechanism to change the value of the approval field in the request record from "not requested" to

bonsai
Mega Sage

I have linked a catalog item to a flow.
However, after migrating using an update set, the flow stopped working for some reason.

After investigating further, I realized that the approval field of the request record was still set to "not requested."

In the environment where the update set was created, the approval field was changed successfully, and the stage of the requested item record linked to the request record changed.

After that, the flow for the catalog item linked to the request item started working.

I am using the OOTB mechanism to investigate where the approval field of the request record was changed.

When I investigated using a script tracer, I found that for some reason the UI action "View linked accounts" appeared and was changing the value of the approval field of the request record.

Is this a bug?

Does anyone know the correct way to change it?

6 REPLIES 6

@bonsai 

was this working fine earlier?

which flow you migrated? on which table it was?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

The update set is still working normally in the environment where it was created.

The problem is occurring in the instance to which it was migrated using the update set.

The flow also did not work for new catalog items created without using an update set.
The approval field in the request record did not change.