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About the activity fields displayed in the form widget

bonsai
Mega Sage

I would like to record record updates in an activity field implemented in a portal form widget.

The platform's activity field records updates successfully, but only manually entered information is recorded on the portal screen.

Is there a way to record updates automatically?

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@bonsai 

please share screenshot on what's your business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

My goal is to implement a field in the portal that can record updates to record forms, similar to the platform's activity field.

 

bonsai_0-1758538103219.png


However, the portal has an activity field that records only manual updates.

bonsai_1-1758538175890.png

 




@bonsai 

so you want activity formatter to be seen in portal similar to how it's shown in native.

I believe that's not possible.

I could see a table "sp_ui_formatter" and tried inserting record into this via background script but it didn't show on portal

AnkurBawiskar_0-1758539457996.png

 

May be you will have to create a custom widget for this and then clone the OOTB Form widget and then add your custom widget in that new Form widget

I will recommend avoid that as it's too much customization.

Enable UI Formatters on Service Portal Form Widget 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader