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Access - read only itil access but can submit service requests on the service portal

bjmcdonald
Tera Contributor

‎06-17-2025 12:02 PM

I have a user that wants read only access - to view tickets submitted and/or fulfilled by a particular group.  If I give that user read-only access, they can no longer submit tickets on the service portal.  There has to be a way around this.  What am I missing? 

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AndersBGS
Tera Patron

‎06-17-2025 12:19 PM

Hi @bjmcdonald 

 

why would the ITIL read only ensure that they can submit tickets from a portal? Have you set as r requirement that the single user needs ITIL role to submit a ticket?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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bjmcdonald
Tera Contributor
In response to AndersBGS

‎06-17-2025 12:24 PM

I have a user that wants to be able to view tickets - they want read-only itil access.  (want to be able to view data but shouldn't be able to get into the tickets and muck around.

The same user wants to submit a service request through the service portal; however, if the user has a read only itil access - they cannot create or update service requests or tickets - meaning they can not create a service request in the service portal.

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