Access to Dashboard

Nithya Devi
Tera Contributor

‎03-01-2025 01:15 AM

Security by design dashboard data is not visible after the UX component update on production.I have checked on ACL.They do have access to the Tables and data.What will be the root cause?Can anyone help me to resolve this issue.Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2025 02:19 AM

Hi @Nithya Devi 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820500

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822623

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823944

 

I think user must have access to tables else it wil not work. Or is it for all users?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nithya Devi
Tera Contributor
In response to Dr Atul G- LNG

‎03-01-2025 06:49 AM

For specific group user.They have table access.only the data on the dashboard is not visible.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nithya Devi

‎03-01-2025 07:27 AM

Try to reshare the dashboard again.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nithya Devi
Tera Contributor
In response to Dr Atul G- LNG

‎03-02-2025 09:03 AM

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