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Location Data from external source (AD)

Hi , The Locations in our Location table is getting synced from Active Directory. If you see the attached screenshot, you will understand that Ad is creating a new record in SNOW in Locations table by concatenating City + Zip Code. I tried to remove ...

Create a new catalog item to manage Group Membership

Hi, My client wants to manage the group membership (add or remove a member from a group). So, I am proposing a catalog item to do this job.Do we have any OOB catalog item for that?If we do not, then can I get the script to be used in the workflow of ...

Karthick PS by Tera Contributor
  • 1304 Views
  • 5 replies
  • 2 helpfuls

Resolved! Approval comment

I want to add the comments given in an approval record to record on the approval for field.

Misgun by Tera Contributor
  • 681 Views
  • 1 replies
  • 1 helpfuls

Service Portal to OOB state

Is there a direct way to return the Service Portal back to the Out of Box state?   Previous admins implemented several customizations on our Service Portal that it's created a mess and we need to revert the portal back to its OOB version.  Has anyone...

User175049 by Mega Guru
  • 310 Views
  • 1 replies
  • 0 helpfuls

Resolved! User report with group membership

Hi Everyone,I'm after some advice on how to configure a report showing users that meet a certain criteria, which also shows which groups they are a member of. The user criteria is all fine, it is just how to include the group memberships which I am u...

Dean1 by Tera Contributor
  • 668 Views
  • 1 replies
  • 1 helpfuls

Transform Map scripts - best practise?

Dear All, I have a Transform map that is used to create contacts against accounts in our CSM system, the transform map has account numbers and contact details.  Now I have an onBefore script that is used to check certain conditions: - does the contac...

Major Incident-Post Major Incident Review

We are trying to improve our Major incident process and I would like to ask what other companies are doing for post Major incident review process.  Example:  We have a major incident (MI), it has been resolved and we have closed the MI ticket.  We th...

bcrose623 by Tera Contributor
  • 1437 Views
  • 2 replies
  • 2 helpfuls

Resolved! New Module

Am fairly new to ServiceNow and wondering how to create a new module that lists records from a table that are assigned to me.

Misgun by Tera Contributor
  • 1503 Views
  • 3 replies
  • 2 helpfuls