I have a request where the user wants that if the requested by is the approver himself, the request should skip the approval and go to next level of approval. is that possible to achieve via client script?
Hi all,I have a few auditors that need to look at Servicenow transaction data - for example, Incident, tasks, etc. Is there a way to configure these guys as 'ReadOnly' role in Servicenow, then they do not have a chance to change any data by mistake?
I am logging with "gs.info("~~~~")" in incident management.Logs are recorded in the "syslog" table.I found the "syslog_app_scope" table one day.I want to manage it as an application log, so instead of "syslog",Is it possible to use the "syslog_app_sc...
We had been purging old records (tickets) from our instance using a custom job. Now... we need to recover a bunch of them (numbering in 1-2 million range). As far as I can tell, we have the following options:1. Undelete Records from the sys_audit_del...
I have seen that in CMDB Compliance, some OOB templates are already present for Server class. I have created a compliance rule for Windows Server(cmdb_ci_win_server) table. However, when I executed the compliance job and check for the result in CMDB ...
I have a table "AA" which is having a file attachment in pdf and the pdf file is not under any field which is just generated pdf in another business rule and put on the header of the record. so now I want to make this pdf file to use again in anoth...
Hello Community!Maybe anybody faced similar issue while I try to make a save/update on a string field on record form:- numbers with more than 10 digits are converted and saved as 2147483647,- strings not being saved at all (it's cleared after the for...
Can anyone help me to understand the difference between journal input and journal variable
Is there an article that details all the roles in ServiceNow and is there an easy way to determine what role is needed to access a specific application/module?
Multi-Source SSO Configuration + Custom URL + Mobile Agent Summary: Configuring platform to support more than 1 SSO source in Mobile Agent for Multi-tenant and/or multi-SSO environments via Custom URLs. Scenario: Internal organizational Fulfiller u...
I have an end user with itil that is gathering information from last year on incidents opened each month. When he creates the report he is simply going off the incident table and his query is Opened between Jan 1, 2022-Jan 31, 2022 (this changes for ...
I have created 27 KB articles and thought they were being added into my current update set in our test instance. However, when I was done and set the update set state to "Completed", there was not one single article in the set. Can KB articles not be...
How can I add an already established group with roles and users to another group? Groups don't appear in the member list, you can only assign one parent group, and the Edit option isn't available on the Groups tab as it is on the Group Members tab. I...
I have a table name with "AA" and from this table approval is requested through Flow and a table "AA" has a number of fields including file type so The thing is When approval is requested to the approver and go to the approval table a person who ap...
HI Guys we have requirement to create dash board for senior management which shows incidents logged last week , inc resolved last week , changes logged last week etc however is there a way we can create such a dashboard where in user can easily togg...
