Hi All!We have a requirement to add a table in Email notification that will list all Order records(sample table). I have created a mail script that is called in the Notification body. Please see below Body for the sample created in Incident. This see...
In the "Customization Properties for the detection of Change conflicts" page for Change Management, what does the "Enable the scheduled change conflict checker" check box do? I can't find any difference with conflict detection when the box is checked...
We use the "Send SMS" UI Action in an Incident ticket that sends a user a text message. A record is stored in the 'notify_message' table. Currently, this table doesn't show the record the message was generated from. Is there a way to report on this t...
I need to extend our discovery process to include a call out to our enterprise ldap server to retrieve various elements specific to the server (owner, description, lifecycle, even the name of the app/service they belong to). Trying to create a discov...
Hi Team,We are in a domain-separated instance and for cost/policy reasons we aren't able to have our 'developer' team be granted the 'admin' role in our Dev instance. However, we need these devs to be able to create objects like notifications for us....
When installing or changing tables and plugins, some users need to clear the browser's cache for the change to appear. Any definitive solution for this?
I want to create 2 CABs. We already have one CAB for IT but i want to create a separate one for the Clinical IT folks. Just wondering if it is possible and how to get it done. Thanks in advance.
Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts. For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB). I am thinking we...
We are creating some new catalog items for HR and Payroll. I started with HR and have the catalog item completed, but now I need to hide the data from non-HR users. I created a read ACL as you can see in the attached image. To me it seems like it's s...
Greetings:I'm trying to configure Change Management notifications. It appears there is no OOTB notifications to help with these scenarios. I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...
I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!
Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...
is there a way we can add an additional field from MI tabs of incident to PIR section within workbench?
I have set up Okta SSO for our ServiceNow instance. It appears everything is good with the actual SSO, but the trick is this SSO is only used for a small amount of our users. We use Microsoft for our main SSO. That being said, I need to find a way th...
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
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