Access to Dashboard

Nithya Devi
Tera Contributor

‎03-01-2025 01:15 AM

Security by design dashboard data is not visible after the UX component update on production.I have checked on ACL.They do have access to the Tables and data.What will be the root cause?Can anyone help me to resolve this issue.Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nithya Devi

‎03-02-2025 09:06 AM

Hi @Nithya Devi 

 

Please check the report ACL

 

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Nithya Devi
Tera Contributor
In response to Dr Atul G- LNG

‎03-02-2025 09:53 AM - edited ‎03-02-2025 09:55 AM

NithyaDevi_0-1740937916997.png

They do have all roles to access the report.I dont know which is restricting the user to view the dashboard data.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nithya Devi

‎03-02-2025 09:57 AM

Then log a now support case, last did you try to repair the plugin?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nithya Devi
Tera Contributor
In response to Dr Atul G- LNG

‎03-02-2025 04:27 PM

Not repaired any plug-in.Do I need to create case ticket to servicenow.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nithya Devi

‎03-02-2025 10:16 PM

Yes , log a case to Now Support. @Nithya Devi 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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