Add attached document in resolution notes

[Community Alums]

Hello,

Is there possible to attach document in resolution notes? How?

Regards
Carlo

[Yashsvi]

Hi @Community Alums,

please check below link:

https://www.servicenow.com/community/itsm-forum/add-an-attachment-to-the-work-note-field-instead-of-additional/m-p/870729

Thank you, please make helpful if you accept the solution. 

[Community Alums]

Hello @Yashsvi ,

Thanks but your solution different on my requirement, my requirement is resolution notes.

[Sid_Takali]

Hi @Community Alums I don't think it possible to attach document in Resolution Notes field as it is a String type field. I would suggest you to make attachment mandatory on form when State changes to Resolved, if it is necessary  business requirement.

Please make my response Correct/Helpful,

Regards,

Sid