Tips for preparing CSA exam
Hello Community, Would like to hear your tips and tricks to prepare for my first CSA exam.Thanks
Forum Posts
Unable to open KB article
Users are encountering an issue when trying to open a particular Knowledge article from Self Service. Instead of opening, it downloads an attachment. I've followed a SN Support article that reads..."If there is an article in itself does not have any ...
UI Page using lightweight_glide_list2
Hello,I have a UI page that uses the macro "lightweight_glide_list2" (see below). I need to filter the list by adding the query to the control_name however when I do that I can't call the macro in the Processing Script. If I change the control_name ...
Quick Question on Adding a comment field to an approval
I've found a few options for adding a comment field to an approval. One involves a business rule and another uses a run script activity. It seems there are other options too. What is the best approach to keep the process seamless to the approv...
Make variables mandatory during approval
I have a requirement that make variables mandatory during approval.When Approval is RequestedThese variables should be mandatory before the approver can approve the request. How to achieve that?
Seeking Advice on Pursuing System Administrator Path in ServiceNow
Hi everyone,I recently obtained my CSA and am currently an intern/SkillBridge participant working as a Technical Consultant at ServiceNow/Insource Inc. I'm looking to transition into a System Administrator role.Any advice on certifications, skills to...
Resolved! Adding data from a custom table to a catalog item
I've created a custom table that will be cleared and updated every few weeks with employee vacation data. I need to populate a field on a catalog item with a field named 'vacationbalance'. I've created a script include named ‘VacationHoursFetcher...
CSA Capstone Project PDI
Hi, I just completed the CSA training and would like to work on the Capstone Project. I am feeling very unintelligent asking this but how do I sign into my PDI instance that I have requested? I get the following message – “Username or password invali...
Unable to publish Catalog Item. Stuck at "in review" state
I am doing System Admin course and stuck at publishing the Catalog Item (error attached in screenshot). I followed all the steps of the Catalog Builder and submitted the catalog item but it didn't become active and is in "In Review" state. Please hel...
Issues\questions around multiple custom URLs
Hello all, I'm just wondering how people are dealing with issues that might arise from using multiple custom URLs for different portals.(https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/concept/custom-ur...
Agent cannot see live chat popup
When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...
Resolved! Can I set a user's password via a script?
I want to create a large number of users using an import set.I can create user records, but I'm having trouble setting the initial passwords. I'm trying to set the passwords all at once using a repair script, but it's not working.Is it possible to se...
After Vancouver update we get this error The resource was preloaded using link preload but not used
After Vancouver update we get this error message in console:The resource https://XXX/uxasset/set-cache-buster/1692590428528.js was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has a...
Resolved! I want users with "ITIL" permissions to see inactive users
Currently users with "ITIL" permission can only see active users in the user list.I want to be able to see inactive users as well.Where is the control implemented?
Controlling the display items of the UI action "Show Schedule"
I want to control the visible items on the visible calendar screen with the following UI actions:Where can I adjust this?Is it a UI page? A widget? https://Instance_name/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D9e8fe34d530d211029d...
