Advise for new person on service now admin

[mkudale4244]

Hello, I am new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

[Nikhil Bajaj9]

Hi @mkudale4244 ,

There may be multiple task (May not be everyday)

1. User Managment - Creating USer, Providing Roles, Creatign Groups etc

2. Table Management - Creating custom Tables, adding fields in the table

3. Reproting - Creating different reports on different topics as per requirement

4. Dashboard- creating or checking dashbaords

5. Working on ITSM - Incidents, Problems, CHange, Catalogs, Tasks - Investigation, Fixing, Fullfillment etc

6. Working on different configuration in the system using System properties, Forms, Lists, Ui Policies, Assignment Rules, Views, View rules etc

7. Working towards platform performance

8. Working on low code or no codes - Workflow/flow designer etc

9. Importing data in the sytem using different Excel, CSV, XML etc

10. Moving code from one env to another - update set migration

There may be multiple tasks based on your organization and or your Job role (Expectations from you in your organization). In few organization Admins are expected to write some Client side code or simple Server side code as well.

If you have further question, feel free to ping me again.

[Bhuvan]

@mkudale4244 

Below posts should guide you in detail,

https://www.servicenow.com/community/washington-dc-snug/a-day-in-the-life-of-a-servicenow-admin/td-p...

https://www.servicenow.com/community/itsm-forum/list-of-admin-tasks-to-perform-daily-weekly-monthly-...

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan