Agent cannot see live chat popup

[Kass3m]

When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. 

Their settings (Attached) for the browser to allow notifications seem correct. though. 

What are we missing?

[Kass3m]

HRSD Workspace

And HRDev can be used. 

[Community Alums]

Hello @Kass3m , Do you have found something around this?

I am also facing similar set of issues.

Thanks,

Priyanka R

[Kass3m]

i think it was user preferences, clearing out the cache 

[Community Alums]

Thanks for the response! @Kass3m