Hi @Conniejoe
Yes, by impersonating a user, they can do anything wrong with the system, which will reflect in the backend, especially in production. So, in production, never give the impersonation role.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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