Hi all, I have created a field on a catalog task table, "Total worked time" which is of Duration field type.So, once the catalog task state is changed from Open to In Progress and until Closed complete, I want to calculate the time duration worked on...
I'm trying to use powershell and the SNOW API to GET tasks from sc_task table. For reference I can pull back RITM w/ no issue from sc_req_item table. To do this i am using the following as example. $table = 'sc_req_item'$value = 'RITM0253310'$pro...
Hi all so i have task on schedule maintenance plan.. I already created custom tables.. and record producer..but i dont know what to do next...am in learning process of servicenow ...can anyone help with task...I attached whole demo task in word docu...
How can I add none-breaking space when exporting data to excel or csv ?
We are almost over the limit regarding ITIL license and I am trying to figure out if we can reduce users who have an itil access but not using it that often.
How can I hide the Notes section in the incident form????using a Client Script onLoad???
I'm trying to obtain an excel spread sheet of all the groups, child groups, and their associated/inherited roles. Is there a way to export some file showing these relationships?
Hello,I am looking to add multiple requested items to an order guide to be fulfilled by a specific group after the order guide is submitted. For example, I would like a hiring manager to be able to submit a New Hire order guide from the portal with s...
I am trying to use a scheduled job to add an additional comment to RITM that meet a certain query. I want RITM that have the state open, approval requested, and created date more than 6 and less than 9 days from the query. Here is the code I came up ...
I have built out a flow to send out notifications for requests that need to be approved from my client's service catalog. My issue has to do with adding an additional comment to the associated RITM when the approval has sat in the requested state for...
The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)How long can this be changed (extended)?If possibl...
Hi team,I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. Thank you,CB.
Hi, so I'm trying to add an error handler for when an email is inconsistent to do some other process.The case is that the email address on the user had a blank space like: address@email address.com so the flow would crash and not continue with other ...
We are exploring ServiceNow's Export Set capability as a means to export customer specific data sets. In our custom CSM application, multiple customers use the same instance and application. We have a custom data model that segregates customer A's ...
Hello,Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html I have created the below Search Source to lookup Knowledge Articles in another instance of Serv...
