Resolved! How to delete swimlane in Task Board?
Hi,How to delete lane in Task Board? is it possible?There is only option to Hide it.RegardsDanuta
Forum Posts
Can't override "mandatory" on a field when a specific assignment group is selected.
I'm trying to remove the "Mandatory requirement on a field when the record is assigned to a specific assignment group.This is the client script I'm using with little success. function onChange() { var group = g_form.getValue ('assignment_group')...
Reassignments of incidents without Reassignment Reason Code
Users in Field Services assignment groups are able to reassign incidents within Field Services groups without reassignment reason being required. All resolvers, regardless of group or priveleges is required to enter a reassignment reason.We need to d...
Resolved! Project Tasks related to a Change Request
Hi! Can I link more than 1 Project Task to the Same Change Request? We submit a Change Request for the Logical portion, but want to be able to track Change Requests that involve our Physical portion. If I open a Project Task assigned to the Physical ...
Resolved! Adding Menu Items to Employee Center
Hi All, We are trying to add menu items to our employee centre, and have done so by following these steps; Portal Configuration > Main Menu > Employee Center Menu > Menu Item Related List > New I then went back to Employee Center Menu, copied the Sys...
SLA's on REQ, RITM or SCTASK
Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
Resolved! how to mandate reason for change rejection ?
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...
service portal search
HI,we have created a service portal and trying to achieve customize searchwe are trying to limit the search scope to the record producer we have created but the search is going to the record producer table view, instead of tryit view.
Resolved! Automatically establishing App to Resource relationships based on AWS tags without approval flow?
Hello, I'm looking for a way to automatically establish relationships between newly-discovered AWS cloud resources (e.g. EC2 instances, S3 buckets, DBs) and cloud applications (i.e. application services) that are already registered in CMDB. It appear...
Show Duplicate relations records in report
Hi all, I want to create a report on 'CI Relationships' table showing the records which are duplicate. Like, same Parent and Child relationships (more than 1) has to be shown. Like, in CI relationships table, if more than one record is there (Same Pa...
Resolved! Virtual Agent topic not supported after Tokyo upgrade
Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows tha...
CMDB CI to Application Mapping (without Service Mapping)
Hello,If we have not done Service Mapping or cannot do this across our entire estate for whatever reason but we want to be able to identify which which CI (Server Host or Database) is used by a Business Application, or vice-versa, where or how can w...
The Service Portal header menu or Tours menu does not seem to be present on this page.
Hi Team,I am trying to configure guided tour on portal. When I am navigating to custom page. I am getting an error as "The Service Portal header menu or Tours menu does not seem to be present on this page. Users will not be able to launch this tour. ...
Resolved! inbound email auto ticket creation for change request
Our client is requesting to set-up inbound email auto ticket creation for change request. In Servicenow, only with ITIL role can create a change record. My question is does it violate ITSM process? since by configuring this it bypass the access ...
how to check ITOM licencing in my servicenow instance
hi,Could you please help me to check on my servicenow instance the report I got from servicenow about my company Itom discovery visibilty licence? I have a subcription of IT Operations Management Visibility for servers only (quantity 500 ). But i...
