Auto-Save Work Notes and Customer Communication

delawareang31
Tera Contributor

‎12-15-2023 09:19 AM

Is there a way to enable auto-saving of Customer Communication and Work Notes in ServiceNow.  This is especially relevant for support agents who lost very detailed notes sometimes if their connection drops or the Task form reloads for some reason.  Thanks!

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Dr Atul G- LNG
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In response to delawareang31

‎01-09-2024 09:14 AM

Hi @delawareang31 

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Dr. Atul G. - Learn N Grow Together
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Maik Skoddow
Tera Patron
Tera Patron

‎12-17-2023 08:40 AM

Hi @delawareang31 

unfortunately there is no OOTB functionality available in ServiceNow for that requirement.

But what about a browser extension that do the same for you, for example https://chromewebstore.google.com/detail/typio-form-recovery/djkbihbnjhkjahbhjaadbepppbpoedaa?hl=en 
Maik

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delawareang31
Tera Contributor
In response to Maik Skoddow

‎05-02-2024 03:26 PM

Thank you @Maik Skoddow !  We aren't permitted to install those, but I'm sure it's a good solution.

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