Auto-Save Work Notes and Customer Communication
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12-15-2023 09:19 AM
Is there a way to enable auto-saving of Customer Communication and Work Notes in ServiceNow. This is especially relevant for support agents who lost very detailed notes sometimes if their connection drops or the Task form reloads for some reason. Thanks!
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01-09-2024 09:14 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-17-2023 08:40 AM
unfortunately there is no OOTB functionality available in ServiceNow for that requirement.
But what about a browser extension that do the same for you, for example https://chromewebstore.google.com/detail/typio-form-recovery/djkbihbnjhkjahbhjaadbepppbpoedaa?hl=en
Maik
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05-02-2024 03:26 PM
Thank you @Maik Skoddow ! We aren't permitted to install those, but I'm sure it's a good solution.