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Resolved! Creating one report with multiple graphs

Hello Community, I was wondering if there is a way to add multiple graphs to one report. I have tried the "Add Dataset" option to the report, but this seems to only add the data set to the existing graph. What i am after is something similar to when ...

Resolved! Change Task Approval Flow

Hello Community, I hope  you are well! I am creating a new change model, where after approval of planning for implementation, it will be possible to create tasks, however when creating the task, it must automatically enter the approval flow according...

Resolved! Service Catalog Variables not showing on the RITM

I have created a new service catalog item and have a Catalog UI Policy configured to display specific variables based on the selection on another variable. The variables are displayed correctly on the catalog item per the UI Policy and I am able to e...

WayneH08 by Tera Contributor
  • 2639 Views
  • 1 replies
  • 1 helpfuls

Roles for Service Catalog and Flow "Developer"?

Hi all, I am a relatively new ServiceNow Administrator.  I am working with a Developer who will be tasked with creating new catalog items and creating automation (Flows) to process any requests/incidents.  I don't think he's ready to do any scripting...

Chris Dea1 by Tera Contributor
  • 1699 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to create MTTR Report and Open to resolved Report

Hello everyone,I require assistance with creating a report in ServiceNow for MTTR and from the time incidents are opened to when they are resolved. I am seeking guidance on which filters to select and the criteria needed to generate and display the r...

Sanand222 by Tera Contributor
  • 1236 Views
  • 4 replies
  • 0 helpfuls

Resolved! ServiceNow ITOM Health books

Hi, I am looking for recommendations on a great book for ServiceNow ITOM Health and another book for ServiceNow Scripting. Thank you  

George18 by Tera Expert
  • 535 Views
  • 4 replies
  • 0 helpfuls

Resolved! Download a completed RITM with all variables and attachments?

I'm wrapping up a the build of a new claim process and the business owner asked if there is any way to download a completed RITM with all the completed variable fields and attachments, including those from the tasks.    I found the 'Requested Item De...

Alan42 by Tera Guru
  • 994 Views
  • 3 replies
  • 1 helpfuls

Resolved! Create a catalog item with categories and sub-categories

Hi everyone I created a catalog item (see screenshot below), but the part I am battling with is to create a dropdown field with categories, and when one of those categories have been selected, it must give a list of sub-categories to choose from. I a...

CODI1.jpg

"Solves my Issue" knowledge reporting

Hi, We have recently configured AI Search on our portal for incident deflection and I was wondering, how can we report on incidents deflections using the "Solves my issue" button? See attached screenshot. Any other details required please let me know...

Jamesk by Tera Expert
  • 635 Views
  • 4 replies
  • 1 helpfuls