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SAM Software Duplicates

Hello everyone,I might want to adjust the data source for SCCM-SG-SCCM Software and SCCM-SG-SCCM Removed Software, as not all installations are found in the add_remove_programs table. Therefore, I would like to modify the SQL query. However, I want t...

Resolved! Connecting to Hermes Messaging Service via Kafka Consumer

I am trying to connect to Hermes Messaging Service using python kafka consumer. Could you please tell me how to get the files specified for the parameters ssl.ca.location, ssl.key.location, and ssl.certificate.location in kafka consumer?I am struggli...

Yuji by Tera Expert
  • 1819 Views
  • 2 replies
  • 0 helpfuls

Hiring SN developer

We have an immediate opening for ServiceNow senior developer for a contract role in Sacramento, CA. Hybrid, 2-3 days/week onsite in Sacramento, CA. If you are interested, apply at https://lumecg.com/job-listings/it-lead-developer-servicenow/

Resolved! g_scratchpad is showing undefined value in different table

In my case I'm using two different tables . does g_scratchpad work for two different tables ? case:In incident table there is a field that reference problem table i.e. of name "problem_id" by using display BR and scratchpad i need to move that specif...

PavanAkola by Tera Contributor
  • 1856 Views
  • 6 replies
  • 5 helpfuls

Resolved! Computed risk rating - Risk Rating

Hello everyone! Could someone help explain to me how this field is populated?I have some cases without the Override risk rating, but I have a value in the Computed risk rating.However, I’m not able to understand the process for it to be completed. It...

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Resolved! Xanadu User Experience Preferences

Hi all - just finished upgrading to Xanadu this weekend and one of the features I was looking forward to, is not available and I'm not sure why......in my PDI and on release notes, I should have a User Experience option to set my default landing page...

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jMarshal by Mega Sage
  • 2296 Views
  • 3 replies
  • 3 helpfuls

Risk workflow

Hello, I have been trying to mimic the change workflow with an approval step and cannot find what table to use for a new Risk workflow.   I have copied the change workflow already and tweaked the workflow but I do not know which table to point the wo...

Knowledge subscription notifications

hi I was evaluating the idea of turning on article notifications subscriptions in our instance but I notice that it seems anyone who ever has revised the article in the past becomes automatically subscribed to the article?  Is this how it should work...

alipia123 by Tera Contributor
  • 796 Views
  • 2 replies
  • 1 helpfuls

Stock Rules

Hi  I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...

Sheetal_2023 by Tera Contributor
  • 1235 Views
  • 4 replies
  • 0 helpfuls

Resolved! Assistance Needed with ServiceNow Filter Permissions

Hi all,I’m new to ServiceNow and currently learning the platform . I ran into an issue while creating a filter and need some guidance.I created a filter called “SEV1 OPEN INC” under the Filters option while logged in as a System Administrator. Howeve...

Raj_7apr by Tera Contributor
  • 1218 Views
  • 3 replies
  • 1 helpfuls

case visibility

Hi experts,We have a requirement.Users are divided into two companies ABC and XYZ1. Agents from ABC should see only cases belonging to these ABC company users.2.Agents from XYZ should see only cases belonging to these XYZ company users.3. There shoul...

si21 by Tera Guru
  • 448 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto-assign a service catalog task

I have a requirement from one of our catalog item (New User Account Request).The workflow of this is once approved, it will generate the 1st task = Access Provisioning - Domain.Then once the Access Provisioning - Domain is closed, another tasks are g...

Merza Lyn by Giga Guru
  • 908 Views
  • 2 replies
  • 1 helpfuls

Resolved! The g_form.submit function has no meaning on a catlog item.

I have a catalog item then created a catalog client script and Script Include. I used onSubmit since I am not using Service Portal.This is to check if the new hardware has existing record. If existing, it will not proceed with the request.If not, it ...

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Vengeful by Mega Sage
  • 1629 Views
  • 3 replies
  • 1 helpfuls