Can't locate a Universal request related property in ServiceNow

[PriyanshuVerma1]

I am trying to locate a property  "Create Universal Request with incident property" (com.snc.create_universal_request_with_incident) which is set by default 'true'. I found about this property on Kb article 

On Activating "Universal request" plugin, create incident topic block is broken - Support and Troubl....

I want to mark it false, so that when user creates a ticket through Virtual agent, it should not create universal request and only create a normal incident. I searched further more and found out this documentation. But again I can't find Incident properties module. I searched module table in case the module is marked active "false". Can you guys please let me know how to approach this

[Dr Atul G- LNG]

Hi @PriyanshuVerma1 

Greetings!!

Sometime few properties are not available explicitly. In this case create the property with same name and try it.

[PriyanshuVerma1]

Yes I know about this, I found a old question on community and the solution you gave was there in that question, I have already tried creating a property but it doesn't seem to work.  

[Dr Atul G- LNG]

ohh Sorry to hear @PriyanshuVerma1 Again putting my experience, some time there is issue with module , so try to repair the plugin which may resolve the issue.