Can We Filter the Caller Reference Field Based on Department Instead of Company Using Dependent Fiel
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3 hours ago
Hi Everyone,
I have a question regarding Dependent Fields and Reference Qualifiers in ServiceNow.
Scenario:
On the Incident form, we have a Caller field that references the User [sys_user] table.
Currently, the Caller field has a dependency based on the Company field.
I would like to understand what happens if we change this dependency from Company to Department.
My Questions:
If we change the dependent value from Company to Department, will the Caller reference field display only users belonging to the selected Department?
If it does not work, what is the technical reason behind it?
Can we achieve this requirement using the Dependent Field configuration, or do we need to use a Reference Qualifier?
If a Reference Qualifier is required, how can we configure it to display only users belonging to the selected Department?
What is the difference between using a Dependent Field and a Reference Qualifier in this particular scenario?
I would appreciate it if someone could explain the technical reason and provide a practical example.
I want to prepare a detailed technical document in Microsoft Word for this ServiceNow issue, including screenshots and proper explanations, to improve my understanding of the concept.
I would like to document the complete scenario, the problem, the technical reason, the solution, and the configuration steps with supporting evidence.
Please help me prepare this documentation in English with relevant screenshots and references so that I can understand the issue clearly and use it for future reference.
Thank you! for your help!
Best regards,
Damodar.
