Can we safely roll back update set in non-production environments?

[gspiegel]

Greetings,

We were working on the changes to the dashboard, and made a few mistakes when moved the update sets (two) from Dev to Test. Is it safe to roll back these two update sets in both Dev and Test? We don't want to clone both environments, so any suggestions would be greatly appreciated.

Thank you,

[Yousaf]

Hi,
Backing out your update set is normal but it can cause issues so make sure to take precautions to ensure that your changes are rolled back successfully.

Before rolling back the update sets, you should identify and document any changes that have been made since the update sets were moved. This will help you to understand the impact of the rollback and make any necessary adjustments.

Make sure to read the documentation Back out an update set 

Mark Correct and Helpful if it helps.

[Ludovic Blanche]

"To back out an update set" implies having to reopen the update set in DEV environment to make the corrections, and reopening an update set, already retrieved on an other environments, is not at all recommended.

For my part, I recommend opening a new update set in the DEV environment and integrating the necessary patches and/or changes, then retrieving it on the Test environment.

This avoids making a hazardous back out operation, or wondering if the update set has not already been transferred to another environment, for instance.

[Amit Gujarathi]

Hi @gspiegel ,
I trust you are doing fine.

it is safe to roll back the two update sets in both Dev and Test environments. Rolling back the update sets will revert the changes made to the dashboard to the previous state.

As you mentioned that you do not want to clone both environments, I would recommend that you take a backup of both environments before rolling back the update sets. This way, if any issues arise during the rollback process, you can always restore the backup.

To roll back the update sets, you can follow these steps:

1. Navigate to the Update Sets application in your ServiceNow instance.
2. Open the update set that contains the changes you want to roll back.
3. Click on the 'Rollback Update Set' button.
4. Select the option to roll back the update set from all target instances.
5. Select the Dev and Test environments where you want to roll back the update sets.
6. Review the rollback summary and confirm the rollback.

Once the rollback process is complete, the changes made to the dashboard will be reverted to the previous state.

I hope this information helps! Let me know if you have any further questions or concerns.