Consolidation of Articles
Hi All, Are there any guide or tips on how to consolidate articles? Would love to hear any feedback related to this Thank you
Forum Posts
Assessment Simulator Task 3 Validation Fails – Welcome to ServiceNow (Zurich)
I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.I impersonated the Platform User, followed the steps, and successfully created the incident. H...
How long before you took the CSA exam?
Hello there! Just curious to see how long it took you all to take and pass the CSA exam? I am in the process of retaking the exam (2nd attempt) this Wednesday and feel pretty good about passing. I was introduced to ServiceNow at the end of December 2...
Connecting ServiceNow to a Certificate Based SMTP relay Exchange Connector
When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn Is there any way to specify a certificate...
Is it possible to registration for the CSA exam again
Hi Team,I am looking to re-register for the Certified ServiceNow Administrator (CSA) exam.Could you please guide me through the process and let me know if there are any specific requirements or steps I need to follow?
Resolved! Employee Center: Topic not showing in Mega Menu
Hi all, I'm just playing with my PDI here since these topic visibilities has been an issue on some of my clients before. In employee center by OOB I have topic called "Technology services". I built a new topic "Transportation", but it is not showing ...
Knowledge management overview Dashboard
Can the OOB knowledge management overview Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...
Resolved! Missing Knowledge Management Overview dashboard
We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...
i need some good tips for CSA exam..?
how can i clear my CSA exam in first try and some imp tips?
PDI offline (under maintenance) since December 2025
Anyone else having issues with PDI being offline and under maintenance since December 2025?Mine is like this for 31 days already:
Page variant condition
Hi All. I'm approaching UI Builder. I create a variant page starting from an existing workspace. I need to show the variant page based on custom condition, but in the variant page condition I can only use table and/or sysId, while I need to set the v...
Course is free but exam is not?
I took a year away from this course to continue with my current job. I came back and everything has changed. Just confirming, the courses are all free now but you must pay to take any exam?
Resolved! Configure compose email in RITM
Hello Community! I hope you are well! I'd like to know how to set up compose email inside the RITM form like this incident bellow. Thanks for help me always. Hugs.
Resolved! is it a must to complete the course in now learning before csa exam
im a new person to this platform and i have a doubt that whether it is a must to complete the fundamental course for the CSA examinaton. Or can i directly apply for the exam. Please let me know And also i would like to know is there an other expenses...
Resolved! Study for the CSA Exam
Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?
