Resolved! Difference between sys_app_module and sys_ui_module
What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?
Forum Posts
Where is the TBL where the responses when previewing an update set are saved?
We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,
Resolved! Creating a guiding catalog item
I have been looking at how to achieve my desired outcome, but I have not been successful. In essence I want to replication what the ServiceNow support site does. A user will report an issue, it will pull from the description some key information and...
Garbled characters in Document Viewer
I was using Document Viewer to check the contents of files.After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.The problem did not go away even after waiting a while or logging ou...
ServiceNow Myth (Day 1) : You can safely delete user records to clean up unused users
Myth: It’s fine to delete old or demo user records from the sys_user table—just bulk delete them to keep the system clean. Truth: Deleting user records causes real data loss and reporting issues—such as losing caller information on incidents and brea...
Resolved! Assessment Simulator Task 3 - Create and Comment on a Record
I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...
Resolved! Need to delete this post from community
HI please delete this post permanently. https://www.servicenow.com/community/hrsd-forum/group-by-on-reports-is-not-working/m-p/3304542#M42041 Regards,SK
Voucher issue
I was already cleared my csa certification exam in last year form my last organization, but now i want to maintain my csa certification because of it got expired .and partner company providing me free voucher I was migrate my account and connected ...
Error 5 after updating mid-server service-account
Good morning,I am trying to update the Service account credentials on a Mid Server. Currently, I use a local account that was created during the installation and setup of the midserver software. See Figure 1 below. The server is operational and onlin...
Resolved! Auto case creation on first saturday of evry month
i have details to be mapped , I am facing difficulty in triggering the flow , I want to trigger a flow which will create an case automatically on first Saturday of every month, can anyone guide me if not flow any other approach ?
Change request
"The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents wi...
Help with scheduled job triggering duplicate emails
Hi everyone, I have a scheduled job script that runs periodically and triggers an eventqueue for a specific record, which sends out an email. I'd like to modify the script so that before the queuing/triggering of the event/email, it checks whether th...
Major Incident Managment widget for ESC
At Knowledge, there was a vendor who discussed having a widget baked into their ESC showing any major issues going on and an "up vote" button that end users could use to report that they were also "affected" which would create a child ticket under th...
I need to get a value from a related list variable in email notifications
Hello! I'm kind of new to servicenow platform and I need some help, please.I've defined the table "asmt_assessment_instance" to my email notification and I do a lot of work using its variables, but now, I need to get the value of a column that appear...
My Assets visibility on desktop side
Hello, Hoping someone can answer this. On the Now Mobile app, end users are able to view their assigned assets by clicking on the 'My Assets' tab. We have read through documentation and understand this is a feature on Mobile only that comes with Asse...
