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10-07-2025 09:06 PM
Hi does anyone know if it’s possible to reduce or collapse the answer to a question in an MRVS after the row has been added, kind of like a thumbnail or compact view?
Some questions can have very long answers, sometimes several hundred words, which makes each row quite lengthy and hard to read.
Thanks
Max
Solved! Go to Solution.
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10-08-2025 07:42 PM
Not possible.
💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-07-2025 09:25 PM
please share screenshots for example
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-07-2025 09:38 PM
This is an example. I can see no way of adjust the height of the row to say 2 lines high and then display the whole text when you edit the row.
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10-08-2025 07:42 PM
Not possible.
💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-08-2025 07:21 AM
Native support for truncating/collapsing rows is not available in standard ServiceNow UI policies or out-of-the-box behaviors and One client script to truncate field need manipulate the DOM (Is hard solution) some solutions on this way will break on upgrade unless encapsulated in widgets (in Service Portal) or backed by supported APIs... mmmm... I believe you can replace the default MRVS rendering with a custom widget is the best solution to development.. you can try OIW widget.. Is not the solution, but is more close this,,,good luck..
