Change Managmenet no visible in "All" menu - Australia Instance

[ArunKumarM47123]

Hi Everyone,

I'm not able to see the "Change" option under All menu for change managemet activities while using Australia Instance.

However, If i search as "Change_request.list", the change requests page opens. Is there any way to add the "Change" option to All menu?

Regards,

Arun

[Dr Atul G- LNG]

Hi @ArunKumarM47123 

It is common issue in the Australia release. It’s better to release this in instance and take a new one.

[Ankur Bawiskar]

@ArunKumarM47123 

did you clear instance cache using cache.do and then logout and login again to check?

I am in Australia vendor instance and I could see that as Admin

Check by going to this URL for Application menu if it's disabled

https://instanceName.service-now.com/nav_to.do?uri=sys_app_application.do?sys_id=deecb70ec611228700bafda6dde05102

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @ArunKumarM47123 ,

1. Search for "Modules" in the Filter Navigator, look for the "Change" module, and verify it is set to "Active=true" and has the correct roles

2. If everything is fine, then Repair Change management plugin (com.snc.change_management) 

3. In navigator , type cache.do and try

4 If nothing works out, then only you can request for new instance .