Hello All,
We are doing some internal dev for parent and child tickets, currently when we update the parent incident. That corresponding update transfers over to the child ticket, which is great but it also emails all the users from the child tickets that have been raised.
Is there a way we can have parent/child ticket updates that transfer over but doesn't send any updates from the child tickets ? so the only people who get the updates are those in the watch list for the parent ticket ?
