CMDB and data Governance

[Dylan]

Is there anybody out there that can help me?

I am looking for a general overview on the governance of configuration data within the CMDB and how this applies to anything that is built.

Any assistance would be greatly appreciated.

Thanks in advance.

[Dr Atul G- LNG · Accepted solution]

HI @Dylan  

Key aspects of CMDB governance include:

• Data quality
  • Establishing standards and guidelines for data entry, verification, and validation.
  • This enables organizations to maintain high-quality and accurate information within the CMDB.
• Change management
  • Implementing processes for reviewing and approving changes to the CMDB.
  • These changes can include updates to CI attributes, relationships, and CI additions or deletions.
• Security and access control
  • Defining roles, permissions, and access levels to exercise security.
  • This will control who can view, modify, or delete data within the CMDB, ensuring appropriate access and security.
• Lifecycle management
  • Defining procedures for capturing and tracking the lifecycle of CIs from acquisition to retirement, including decommissioning and disposal processes.
• Auditing and compliance
  • Conducting periodic audits to verify the CMDB’s compliance with governance policies, industry regulations, and internal standards.
• Reporting and analytics
  • Establishing mechanisms to generate reports and perform data analysis on the CMDB.
  •  The analyses help gain insights, identify trends, and support decision-making processes.

[Dylan]

Hi @Dr Atul G- LNG 

Thank you for your response to my question, you have answered it thoroughly and I will use this in my study of the platform going forward.

Kind regards,

Dylan

[DineshSankar]

Not sure which is a copy of which 🤔. I stumbled upon this link  which has the same solution content mentioned above ServiceNow CMDB governance: Best practices for maintaining a healthy and accurate CMDB | Virima