Compose Email Table

Mikias Tefera · ‎05-29-2023

I was looking for a table for compose email in order to use its form , any one who knows
the name of the table

jMarshal · ‎05-29-2023

I don't believe its a form for a record on a table per se, but I do believe it references "email_client.do" as the form it frames the window with, when using that feature. I'm not sure how you access it to get the code or copy/customize/insert&stay/etc...I'll update the thread here if I figure that out.

Note that it's called the "Email Client" (Email client (servicenow.com)), so may be difficult when searching for answers -- as "Email Client" isn't a very unique string to look for, when referring to something specific.

Having said that, you can enable this exact functionality for any table in the platform by adding the email_client dictionary attribute on the specific table's collection record...so if you are just wanting to USE this on a table which isn't Incident, you don't need to re-create it. Here are some instructions for that: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/en...

View solution in original post

ARP3 · ‎08-21-2023

Could you share the configuration done for the "Now Email Client Composer"?

Mikias Tefera · ‎08-25-2023

Just brief me your Question please?

Stephan S_ · ‎02-06-2024

Just logged in to say thank you! (!!!) Works like a charm 🙂

HAMDI Oussema · ‎08-11-2023

Hello @Mikias Tefera

can you share with us your solution ?

I have the same problem.

thank you.

Mikias Tefera · ‎08-25-2023

As I have explained in the above post, First you need to create a variant(page) like Draft email Page by opening your workspace in the UI Builder and you have to give the table name (table=sys_email_draft) on the condition by opening the Draft email Page setting that you have created.

Second, by entering in to sys_ux_app_config.list select your workspace configuration and open it. Then in the UX Screen tab search for Draft email Page

then for this row look for page definition from the list of column and under this column the page is record default by default so you have to change it into compose email