Hello, Hopefully this is the right forum for this, if not please point me in the right direction to repost this elsewhere. I need some guidance on how to make a report for our response duration but within our hours of operation.For example, I want to...
When a load a "List" report of Incidents in ServiceNow , I can click the 'Number' and the hyperlink resolves to that record. Is anyone aware of how I go about configuring a daily export of this report , so that when a user opens the email they have t...
Hi team We have an often used record producer at the front and centre of our Customer portal which becomes an interaction for triaging into either an incident or a request. I would like to extract some or all of the detail from the variable and place...
We're looking to set up a system to track entities throughout their lifecycle, from introduction to completion. After digging into Service Portfolio Management (SPM) and its modules, it seems like the idea-demand flow might be a good fit for our need...
Hi all,With the function "Easy Import" (Import External Data into *name of table*), I would like to clear choice fields of existing data, but through various attempts the field is not cleared but the choice entered previously remains. To avoid misund...
Hi, I have created a client side UI action which copies the current record and opens a new record in classic view.However, I have since discovered a neater way of doing it after seeing how it is done for the workspace and wondered if anyone could giv...
Hi community, We have upgraded our instance to Washington but then when I tried to create a new subflow, after filling the form, it got stuck at loading, can't go to flow editor. And when I tried the Flow Designer link, it goes to error page. Anyone ...
Hi,For HRSD we want employees/end user in different entities/location and to search articles which are useful and right for them. We can set criterias for location restrictions but how can we manage that they only see HR related articles when they wa...
I came across this question and am finding it a bit challenging to identify the steps to execute it. I tried to search the KB but am not satisfied with the search result. Here is the question: How can a user display the current application scope in t...
Is there a way to enable auto-saving of Customer Communication and Work Notes in ServiceNow. This is especially relevant for support agents who lost very detailed notes sometimes if their connection drops or the Task form reloads for some reason. T...
Is it possible to update an existing approval request? The scenario is that an approver got the request and asked the submitter to provide an additional attachment. That additional attachment is not available on the approval request. Basically, if ...
We are using ServiceNow IT Service Management | Tokyo P7 | Sprint Release T13.07. We have used SOAPUI/CURL to send soap xml body with various key:value fields populated to try to create ticket without any errors. Instead we are getting the following ...
Hi,Can anyone provide some context in how the Closed Complete, Closed Incomplete, and Closed Skipped states are used for Request Item and Catalog Task?For example, I have tried putting together the following diagram for Request Item:But I am not conf...
Hi,I really want to know the why ServiceNow increased the price of Administration Fundamentals On Demand?Now it is 500USD!I really want to know is this temporary or permanent? Thanks
Hello,I'm having trouble with the header in my instance. When I click sidebar discussions the pinned icon/ image only appears when I hover over it. I want it to be visible so others can see. I don't have this problem with the help icon. Any tips? Tha...
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