Forum Posts
Resolved! "g_form.getEditableFields()" does not work for read-only fields
I tried to use "g_form.getEditableFields()" in a UI action to get the field value for a field that was made read-only in the UI policy. However, it seems that fields that have become read-only cannot be retrieved using "g_form.getEditableFields()".I ...
Resolved! Topic Header Not Showing on Page Quick Link in ESC
Hello, We have configured a Quick Link to redirect to a Page as below: However when we add the link on the Employee Service Centre, using the Quick Link widget and a user clicks on the link it takes them to the page without the header, banner or any ...
Resolved! ServiceNow email from sender not being received
Hello, Our instance receives auto alerts from various external senders. These are setup by having a user record created for the email address of the sender. The emails go through into our Service Desk mailbox which is auto forwarded to SNow to create...
Show live feed in list view gives error
Hello, While trying to access show live feed option from list view, it throws out an error. Unable to access the live feed. Please let me know how to sort this out. 
Reporting - How to Create a Report that Shows Time Spent By Tech on Incidents and Task, Last 30 Days
Hello,I am new to ServiceNow, and I am trying to build a report that shows each ITIL user's time spent on Incidents and Tasks for the last 30 days. Source Type: Table Table: Time Card [time_card]Picked a Bar report to get dataGroup by: Task When I do...
Not able to login my personal development instance
Not able to log in my personal development instance. When I open instance it is asking for change password. But current password is always wrong. In instance Action -- Manage Password I get the below image Please help!!What to do
hide/show, ui action button
on my form i have an UI action button name (check inventory), this button should hide once a form is submitted or record get created.
Introducing SN-Sage GPT: Revolutionizing ServiceNow Development & Support with AI
Hi all! I've got some exciting news to share, but before diving in, a quick primer on GPT (Generative Pre-trained Transformer) for the uninitiated. GPT, developed by OpenAI, is a cutting-edge AI designed to understand and generate text in a human-lik...
Resolved! Report that shows roles that grant access to a table
Is there a delivered report that shows which roles grant access to a table. I do security administration for our ERP and the ability to easily look that granular access up comes in very handy. I'm not seeing a way to do it in ServiceNow and haven'...
SOW ITSM: Change Default List Column Arrangement/Layout
Release: Utah (recent patch)Workspace: Service Operations Workspace (ITSM)Request: Users request to change the column arrangement within the default Assigned to Me and My group tasks lists. What I need help with: How do I make a global change for all...
Resolved! Attachment API extension file formats
Hello, I'm using Rest API explorer, Attachment API ,POST (from binary request) to add few files in knowledge table. The extension file formats are config, ica, wf, reg, uda. In the System properties>Security it says to leave the extension files space...
Resolved! What is web client notifications in virtual agent
We are having issues with notification getting delivered in Virtual agent bot in Ms teams. I was looking for notification settings for virtual agent and i came across Conversational Interfaces module. It has a notification tab as you can see in scree...
