Configure compose email in RITM

[AugustoObramax]

Hello Community!

I hope you are well!

I'd like to know how to set up compose email inside the RITM form like this incident bellow.

Thanks for help me always.

Hugs.

[Dr Atul G- LNG · Accepted solution]

This is called, email client and you need to add in RITM. 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification....

Before you begin

Role required: admin

About this task

The email client is enabled by default on the Incident [incident] table. You can enable the email client for another table by adding the email_client dictionary attribute to the table.

Note: This capability is not inherited by tables that extend the current table. For example, enabling the email client on the Task table does not enable it for the Incident or Problem tables.

Procedure

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem [problem] table, navigate to Problem > Open, and then open any problem record.
2. On the form, click the menu icon ( ) and then click Configure > Dictionary.
3. On the Dictionary Entries list, open the first record.
   The first record has the record type Collection and does not have any entry for Column name.
4. On the form, in the Related Links section, click Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Click Update.

[beccintech]

Hi @Dr Atul G- LNG , thanks for the explanation. Does this also enable the Compose (Email) functionality inside Service Operations Workspace for the RITM?

[Dr Atul G- LNG]

Hi @beccintech 

I think no. For WS:

https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/administer/workspace/conc...

[AugustoObramax]

Fantastic, AG!

I Managed to do the configuration and very simple.

Thanks for help my friend.