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How to add the email tab in mini compose section with work notes of UI builder CSM record page

bodireddyud
Tera Contributor

Hi All,

I want to add the 'email' tab in mini compose section along with work notes and comments. please help .please find the screen shots also

bodireddyud_0-1761229238763.png

 

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@bodireddyud 

seems email client is not enabled for your table.

Steps

-> go to the collection type dictionary entry for your table

-> add this in attributed email_client=true

Example like this

AnkurBawiskar_0-1761286024290.png

Enable the email client for a table 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

SivaniG
Mega Guru

Hi @bodireddyud ,

 

I achieved it by only using record controller data resource and predefined activity stream composer.

 

I will provide you the screen shots please check with your configured email composer one.

 

1. We have to use "Form controller" data resource and configure the table and sys_id according to the props:

     

SivaniG_0-1761305070020.png

 

2. Then include a component "Activity Stream Compose" not "Activity Stream" Component.

3. Select the preset as "Record Compose For activity Stream Combo" for the "Activity Stream Compose" component.

   

SivaniG_1-1761305273993.png

4. Make sure the values has to be defined from the record controller only 

SivaniG_2-1761305346861.png

 

The reason why we can't get email in activity stream compose we are not looking into field definitions which were defined in "form controller".

 

Thank you

 

 

@SivaniG 

Could you please share screenshots of before and after when the outcome was achieved?

it would be helpful.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

 

Before that record controller preset applied.

 

SivaniG_0-1761306728883.png

 

After the record controller preset applied.

 

SivaniG_1-1761306769111.png

 

Thank You