Create Change Tasks from business rules

[Pallavi65]

Hello all,

Once a change request is created on a condition, I want to create 4 Change tasks automatically with unique short description and assign each of them to a different group.

For example,

CTASK1:-

Short description: Enable User in AD 

Assignment Group: Active Directory

CTASK2:-

Short description: Provide Asset 

Assignment Group: Asset Managenent

CTASK3:-

Short description: ID creation 

Assignment Group: Infrastructure department

I have written an after-insert BR, on change request table but it's not working.

Can someone modify my code and help me.

Regards,

Pallavi

[Anurag Tripathi]

Half of your code is task.XXXX and half is gr.XXX

change task . to gr.

Paste your code as i cannot copy screenshot to modify.

[Pallavi65]

Hi Tripathi,

Yeah. you are right. Now I am able to create 3 Ctasks I wanted. But as I mentioned, I am populating array values into every ctask uniquely, but I am not understanding how to populate Assignment groups for those Short description. Can you please help?

Please find my code below.

var ar = ['Enable User in AD', 'Provide Asset', 'ID Creation'];

    for(var i = 0; i < ar.length; i++) {
        gs.log("inside for");
        var gr = new GlideRecord('change_task');
        gr.initialize();
        gr.change_request = current.sys_id;
        gr.short_description = ar[i];
        gr.u_chgtask_environment = current.u_environment;
        gr.cmdb_ci = current.cmdb_ci;
        gr.planned_start_date = current.start_date;
        gr.planned_end_date = current.end_date;
        gr.insert();
    }

Regards,

Pallavi

[Anurag Tripathi · Accepted solution]

Try this

var ar = ['Enable User in AD', 'Provide Asset', 'ID Creation'];

 

    for(var i = 0; i < ar.length; i++) {
        gs.log("inside for");
        var gr = new GlideRecord('change_task');
        gr.initialize();
        gr.change_request = current.sys_id;
        gr.short_description = ar[i];
        gr.u_chgtask_environment = current.u_environment;
        gr.cmdb_ci = current.cmdb_ci;
        gr.planned_start_date = current.start_date;
        gr.planned_end_date = current.end_date;
if(ar[i].toString()=='Enable User in AD ')
gr.assignment_group = 'Active Directory';
else if(ar[i].toString()=='Provide Asset')
gr.assignment_group = 'Asset Management';
else if(ar[i].toString()=='ID creation')
gr.assignment_group = 'Infrastructure department';
        gr.insert();
    }

[Pallavi65]

Thank you Tripathi