Incidents are getting assigned to non Incident group type assignment groups

[KapilB789322145]

In snow instance, we have an restrictions to assign the incident tickets to an assignment group which has type as "Incident". But Incidents are getting assigned to other group type like change approval, change assignment by some UI action or API.

Requirement: 

To restrict the incidents to be assigned to non-incident group type irrespective of API, UI Action.

Also, how to restrict the API user to create incidents to non incident group?

[Chaitanya ILCR]

Hi @KapilB789322145 

you can create a BR for this

add your desired message 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[GlideFather]

Hi @KapilB789322145,

have you reviewed Assignment rules?

PS: if possible don't call it Snow, it's another product. Rather go with SN, ServiceNow or Now.. ;))

[sach1]

I think the 'type' is only usefull when you are using reference qualifier but to avoid API/Backend updates only option i see is to have a before BR for validation. Abort action and register an error message when group type is not correct.