Creating a new problem task type

Thereza Van der · ‎11-02-2023

Good evening all

Tonight I am asking assistance with something I have never done before. I read documentation from ServiceNow but cannot find what I am looking for.

I want to create a new Problem task type. I opened an existing one and copied all the information from there, but I am not sure where to get the 'target URL'. Not even sure where it should go. The way I understand it, all the forms are the same, just the 'type' is different. So for all the different types, the same form is filled in. I might be wrong, please correct me if that is the case.

Below are the two target URL's for the existing types:

problem_task.do?sys_id=-1&sysparm_query=problem_task_type=rca

problem_task.do?sys_id=-1&sysparm_query=problem_task_type=general

A screenshot of the new problem task types I created. So I want to know what is the target URL's for those?

I would appreciate any assistance.

Regards

Thereza

Danish Bhairag2 · ‎11-02-2023

Hi @Thereza Van der ,

Your understanding is correct whenever u create a new task type as hown in above responses the form which appears to fill for them is same, the only difference between them is type.

U can go to the dictionary entry of the type field n create additional options as you require & while creating those whatever value u provide for different types, u need to add those in the target URL.

Attaching screenshot for your reference for existing task types Root Cause Analysis & General

For different task types u can configure ur default form design & bring in all other fields which u require to fill for diff types of task.

Thanks,

Danish

View solution in original post

DanielCordick · ‎11-17-2023

Please create a new post for this

Thereza Van der · ‎11-17-2023

Will do thanks.

Dr Atul G- LNG · ‎11-17-2023

Try with XML import and export. @Thereza Van der

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Nivedita Patil · ‎11-02-2023

Hi @Thereza Van der ,

Please refer the below link.

https://www.servicenow.com/community/developer-forum/add-new-problem-task-types/m-p/2670104

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.