How to reset the password for multiple users in ServiceNow?
How to reset the password for multiple users in ServiceNow?Need to reset the password for 50 users at a time
Forum Posts
SMTP Setup in ServiceNow - Cannot Connect to SMTP Server (Authentication Unsuccessful)
Hello Experts, I received this error when setting up SMTP email (We want to use custom domain, not the default one, hence why we set up a new one). Hope the screenshot clarifies: Is it because we do not have App Password? Follow up question is, if we...
RBAC
How do you configure role-based access control (RBAC) in ServiceNow to ensure that only specific user groups can view or modify certain incident records?
Resolved! Add HTML link to Incident ID for exported report
HiI have created some incident reports which are scheduled to export. Once the data is exported in to CSV or Excel it loses any HTML hyperlinks. I would like to have a field for each incident that retains an HTML link to the ticket as it appears in S...
Resolved! Show related incidents button
We received an issue that some ITIL users when they clicked the 'Show Related Incidents' icons does not pop-up any window on some users. While others when they clicked the 'Show Related Incidents' icons it will pop-up a window to show related incide...
Empty JSON String - POST API
Hi , While doing test load on the Data Source , I am getting the below error and Data Source type ; Custom Load by Script .and error is in OOB Script Include : JSON . Thanks
The Role of Automation and AI in IT Service Management within ServiceNow
How can leveraging automation and AI-driven workflows in ServiceNow enhance IT service management while maintaining governance, security, and compliance?
License Inquiry: Setting "Requested For" in Incident Record Producer (Creating Incident on Behalf of
I want to add a feature to the Incident Record Producer that lets users create incidents on behalf of others. Specifically, the "Reported By" field on the UI will default to the user who submits the incident, while the "Requested For" field will be m...
[IntegrationHub] GitLab Spoke configuration without usage if gitlab.com (private cloud instead)
Hello. This documentation www.servicenow.com/docs/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-gitlab-spoke.html recommends to: Create an account with GitLab at https://gitlab.com/users/sign_inIs i...
Resolved! How to remove the message "Your expected wait time is about X minutes" in the Virtual Agent
Good day! How can we remove the highlighted message below?Thank you!
Resolved! Skill set required for serviceNow Administrator and must have SNow Certifications for Admin
What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same...
Resolved! How to enable 'edit' button in 'Incidents Caused By Change' related list of change request?
Hello,In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change r...
Is it possible to check the contents of a text index?
I understand that I can check the definition of a text index using the text index record [ts_index_name].Is it possible to check the contents of the data registered in a text index?I would like to know what kind of character strings are registered an...
Questions about HTML Interview Questions
Hello,I recently explored the Interview Questions on the HTML page, and I must express my admiration for its incredibly informative content, which is immensely helpful for anyone preparing for HTML interviews.While going through the questions, I came...
Resolved! Integration of a “confidential” label for case, change, request, problem and incident
We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident.How can “confidential” data records be mapped?Do you know this and if so, how have you implemented it?
