Hi all, I am trying to create some customized Security Attributes with Data filtration, but it doesn't work. My objective is simple: Give access to Incidents assigned to the group "Network" only for user with the department "Sales". Then I have creat...
KB0018271 article is currently in draft stage despite being on version 15.0 Draft articles always have a non-Zero value after the decimal point(.01.02.) This i causing KB0018271 to not be available to the end user despite it being intended to be in p...
Hello,I am attempting to transfer update sets from our development instance to the production environment. I have successfully captured and marked the local update set as complete. However, when I create a new connection in the update source and test...
I created a client-side script in a service offering that makes an Ajax call to a script include. Is there a particular role the user must have for ServiceNow to allow the client-side and server-side scripts to communicate with each other? The server...
Dear ServiceNow Support Team, I hope this email finds you well. My name is Jeff St. Fleur, and I recently enrolled in the Certified System Administrator training program.I have successfully completed the Welcome to ServiceNow course and wanted to inq...
Hello, I am recently getting this error when trying to filter by Class or Category on the cmdb_ci list:servicenow error message: Syntax Error or Access Rule Violation detected by database ((conn=38699344) You have an error in your SQL syntax; check t...
Hi there, I would like to know if is it possible that a second user interact with a RITM or INC, from service portal?. This second user is diferent from the user that create de original RITM or INC?? maybe adding a widget like watch list??Does anyon...
Hi there, I'm trying to update the look of our Service Portal (we will go EC eventually)Via the branding editor I'm having issues changing the colour of the text/links in the top Nav Bar.If anyone could point out where that option can be found I'd re...
I would like to keep a history of attachment updates and record when someone replaces a file. I was thinking about creating a business rule for the "sys_attachment" table, and I found a good one.It seems that by checking the audit field of a record o...
Can someone help with this BR. For some reason is not aborting the action and its saving the state change. What i am missing?(function executeRule(current, previous /*null when async*/) {// Query to get all active tasks related to the current reques...
Hello Community,Recently I was trying to integrate ServiceNow with a 3rd part ticketing tool I have successfully done it using excel , csv file. but using REST integration I'm having issue while getting the Authorization code from the 3rd party App.c...
After running discovery on an AIX server in our environment, the RMSOCK command starts along with the aix_netstat_command.sh script and remains active for several hours or even days.I did some research in the community and found article KB0869120. Th...
Hello Community, I have a process owner who wants to disable the order/request/submit button if the requestor selects "no" on a specific variable. I added a video explanation for reference: https://youtu.be/65iwLAJr8as.I'm new to scripting, so I woul...
Is there a way to edit the reports (if they are reports) that is in the Subscription Management. If they are reports, can we re-use the reports that are in the Subscription Management like "Allocation History" in a new personalized dashboard?It does...
I'm working on the Associate Sys admin certification in which I've completed the task steps as instructed, but the validation is failing. How do I get this resolved, kindly help.
