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CSA Exam

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Faisal_CG
Tera Contributor

‎11-25-2025 08:34 PM - edited ‎11-25-2025 08:45 PM

What kind of questions are asked in the CSA exam? Are there more scenario-based questions? Also, one of my friends had given the CSA exam about a year ago, she said that there was section-wise cutoff. When I checked the 'Review your exam results (Mainline)', there was no mention of section-wise cutoff. Can I get a clarity on this?

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Dr Atul G- LNG
Tera Patron

‎11-25-2025 08:43 PM

Hi @Faisal_CG 

 

 

Tips for the CSA Exam (Certified System Administrator)

 

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

 

Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

 

Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

 

Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

 

Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

 

Watch my experience video – I’ve shared my own preparation journey and tips here:

https://youtu.be/60KXCXXHW7M

 

 

Good luck on your CSA journey!

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Simon Hendery
Tera Patron

‎11-26-2025 02:38 AM

Hi @Faisal_CG 

 

No, don't worry, that is not true. 

ServiceNow doesn't disclose the required percentage to pass the exam, but it is generally understood to be around 70-75%.

However, you are assessed on your score for the whole exam (60 questions). You won't fail just because you get a low score for one or two sections.