We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

CSA Test

chadwickp
Kilo Contributor

8 hours ago

Been working in ServiceNow since 2018 and just went through the CSA course but unfortunately I have failed all 4 test. I now need to go through the whole course again and I am having trouble figuring out how to reset the CSA course. Any help would be nice. I have already submitted a ticket but no one has responded back as of yet.

0 Helpfuls
  • 151 Views
1 REPLY 1

Tanushree Maiti
Giga Sage

2 hours ago

Hi @chadwickp 

 

In Servicenow 2018 , I guess Servicenow Administration course was different.

Check this ServiceNow Administration Fundamentals (Xanadu)  course whether you have completed or not.

 

If no, Complete it -> Do practice on mock questions a lot.

 

If yes, - Log a case to Servicenow university. They will help you on it.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls