Deactivating Notifications
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3 weeks ago
I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .
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3 weeks ago
Hi @Devika
Since you have decided to deactivate the notification, there is no business impact. The reason is that these are only notifications and not logic, so nothing will break. However, before deactivating them, please make sure to get business approval.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Hi @Dr Atul G- LNG
Yes i have got the Business aproval but wanted to know if there will be any impact when the notification is sent when event is fired ?
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3 weeks ago
Hi @Devika
If the event is fired but no notification is triggered, there is no impact. If you still want to check, you can do reverse engineering to see whether this notification is linked with any event or not.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Thanks @Dr Atul G- LNG
