Custom email notification is not sending to assigned user
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Hi everyone,
I am trying to set up a custom email notification that triggers when a new critical incident is created.
Expected behavior: The user listed in the "Assigned to" field should receive an automated email.
Actual behavior: The incident is created, but no email is sent out. The outbound email logs show no record of the message.
I have already verified that the notification is active and that the user has a valid email address configured.
Any advice on what to check next would be highly appreciated! Thanks.
