Discovery not updating windows server RAM and CPU Count values in CMDB

harish-kuma
Tera Contributor

Disovery not updating Windows server RAM and CPU Count values in CMDB but i have checked in Discovery patterns debug mode there i am able to see correct values 

1 REPLY 1

k_lutz
Tera Expert

Hi Harish,

Without knowing if this relates to a customization, I would look in the appropriate Reconciliation Rules area (start with Windows Server and go from there) to see the order of discovery sources and the attributes listed there. 

 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-m...

 

A lot of times even though it has the data it is "losing" when it comes to what it is allowed to update because of how the Recon rules were setup and for which attributes.