Server operational status changing from Retired to Non-Operational

aislingo
Tera Contributor

‎12-19-2022 04:19 AM

We saw an issue with some of our servers were changing from Retired or In Use to 'Non-Operatonal' even though we do not use this status in our Prod environment. At first we thought discovery was updating the status but it was happened on a different date that discovery was updating the CI.

 

After a lot of digging we found an OOTB Business Rule called 'Cascade Operational Status to Server' which runs on the  Virtual Machine Instance [cmdb_ci_vm_instance] table. We wanted our server CI's status to trump the VMI's status so we disabled this BR and the problem is now resolved. 

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scottl
Kilo Sage

‎04-30-2025 05:25 PM

Did you actually solve this outside of turning off a business rule? Because if the Status of a retired CI changes and comes "back into life", it will set the operational_status as "non-operational". 

If anyone knows more on WHY and WHERE it does this, that would be great detailing that here.  Because if a CI becomes active again, it makes zero sense to set it as non-operational.

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