Display Subcategories under the main ESC dropdown

GK0188939920771
Tera Contributor

‎04-08-2026 04:48 AM

How do i amend the ServiceNow taxonomy,  to create subcategories under the main drop downs on ESC portal  to make it easier for the user to navigate

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GK0188939920771
Tera Contributor
In response to Dr Atul - LNG

‎04-09-2026 12:00 AM

Taxonomy is fine, However what i am trying to achieve is - when you click on IT> it should open another drop down with sub categories like Hardware, software, Applications etc. 

When i click on Hardware, it should open another pop up showing Printers, laptops, Mobile phones etc. 

I can see that in the list view but not as a drop down 

Hope it makes sense as what i am trying to achieve here.

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AndersBGS
Tera Patron
In response to GK0188939920771

‎04-09-2026 12:58 AM

Hi @GK0188939920771 

 

Can you try to share a picture of what you expect? It sounds like very much OTTB.

 

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GK0188939920771
Tera Contributor
In response to AndersBGS

‎04-09-2026 02:23 AM

Sure, i wnt something like this 

GK0188939920771_0-1775726520222.png

you click on Technology and can see a drop down, then click on Applications from the drop down and it should display extended list ( as shown in picture)

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