Display Subcategories under the main ESC dropdown

[GK0188939920771]

How do i amend the ServiceNow taxonomy,  to create subcategories under the main drop downs on ESC portal  to make it easier for the user to navigate

[Dr Atul G- LNG]

Hi @GK0188939920771 

https://www.servicenow.com/community/employee-center-forum/adding-a-new-dropdown-to-the-taxonomy-for...

https://www.servicenow.com/community/employee-center-articles/employee-center-s-mega-menu-configurat...

[GK0188939920771]

Taxonomy is fine, However what i am trying to achieve is - when you click on IT> it should open another drop down with sub categories like Hardware, software, Applications etc. 

When i click on Hardware, it should open another pop up showing Printers, laptops, Mobile phones etc. 

I can see that in the list view but not as a drop down 

Hope it makes sense as what i am trying to achieve here.

[AndersBGS]

Hi @GK0188939920771 

Can you try to share a picture of what you expect? It sounds like very much OTTB.

[GK0188939920771]

Sure, i wnt something like this 

you click on Technology and can see a drop down, then click on Applications from the drop down and it should display extended list ( as shown in picture)