Duplicate MRVS rows when Save is clicked twice on a submitted record producer in the Portal)
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yesterday
Has anyone run into this?
We have a record producer with several MRVS. After it’s submitted, users can keep editing the record on the portal (Standard Ticket page, Form widget + sp-variable-editor).
On every save, SNow deletes the MRVS rows and writes them again. Normally a form is only submitted once, so you’d never notice, but this particular form stays editable.
If they click Save a few times quickly, before the first save finishes, the rows on screen get saved twice, so after the refresh every MRVS row shows up duplicated. It doesn’t happen every time. Sometimes a row is only half-saved, and then sp-variable-editor fails to load (“Failing widget: sp-variable-editor”) and no variables show.
The buttons seem to become clickable again while the variables are still saving.
How anyone encountered this and can suggest a fix or workaround?
Thanks
Max