Enable local users to change their own password

Brent Cox
Mega Guru

‎01-23-2025 01:42 PM

Hello, 

 

I have 17 users that were created as local users. Is there any way I can enable a setting to allow them to change their own ServiceNow instance password? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-24-2025 12:50 AM

Hi @Brent Cox 

 

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/login/concept/pass...

 

Enable Self-Service Password Reset:

  • Go to System Security > Password Policies.
  • Ensure that the Self-Service Password Reset feature is enabled for the users who need to change their passwords.
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