In ServiceNow, when someone updates the assignment group for an incident ticket, the system should automatically check if that new assignment group has only one member. If there's only one person in the group, their name should be automatically fille...
Hi all, I have created a report on Approvals table, with the below filter conditionApproval for starts with RITM Now I want to choose the columns : Approver, Approval for, Requested by, Requested for and the Request number. But currently unable to c...
I tried to use "g_form.getEditableFields()" in a UI action to get the field value for a field that was made read-only in the UI policy. However, it seems that fields that have become read-only cannot be retrieved using "g_form.getEditableFields()".I ...
Hello, We have configured a Quick Link to redirect to a Page as below: However when we add the link on the Employee Service Centre, using the Quick Link widget and a user clicks on the link it takes them to the page without the header, banner or any ...
Hello, Our instance receives auto alerts from various external senders. These are setup by having a user record created for the email address of the sender. The emails go through into our Service Desk mailbox which is auto forwarded to SNow to create...
Hello, While trying to access show live feed option from list view, it throws out an error. Unable to access the live feed. Please let me know how to sort this out.
Hello,I am new to ServiceNow, and I am trying to build a report that shows each ITIL user's time spent on Incidents and Tasks for the last 30 days. Source Type: Table Table: Time Card [time_card]Picked a Bar report to get dataGroup by: Task When I do...
Not able to log in my personal development instance. When I open instance it is asking for change password. But current password is always wrong. In instance Action -- Manage Password I get the below image Please help!!What to do
Hi all! I've got some exciting news to share, but before diving in, a quick primer on GPT (Generative Pre-trained Transformer) for the uninitiated. GPT, developed by OpenAI, is a cutting-edge AI designed to understand and generate text in a human-lik...
Is there a delivered report that shows which roles grant access to a table. I do security administration for our ERP and the ability to easily look that granular access up comes in very handy. I'm not seeing a way to do it in ServiceNow and haven'...
Release: Utah (recent patch)Workspace: Service Operations Workspace (ITSM)Request: Users request to change the column arrangement within the default Assigned to Me and My group tasks lists. What I need help with: How do I make a global change for all...
Hello, I'm using Rest API explorer, Attachment API ,POST (from binary request) to add few files in knowledge table. The extension file formats are config, ica, wf, reg, uda. In the System properties>Security it says to leave the extension files space...
We are having issues with notification getting delivered in Virtual agent bot in Ms teams. I was looking for notification settings for virtual agent and i came across Conversational Interfaces module. It has a notification tab as you can see in scree...
