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Resolved! ServiceNow career for non-developer

Hello everyone! My name is Swapnali Juwatkar, I am looking to build my career in ServiceNow.I am working as an ITSM Knowledge Manager. I am from a non-developer background. Currently, I'm learning from the Now Learning platform and planning to prepar...

Swapnalij by Tera Contributor
  • 6977 Views
  • 5 replies
  • 4 helpfuls

Resolved! Virtual agent topic restricted to one company

Hi,I created a VA topic and i want to allow only one company to use it.The "who can access this topic" options seem to be quite limited.is scripting the only way to do the restriction if i dont want to create new system role?

Jori by Giga Guru
  • 1002 Views
  • 5 replies
  • 0 helpfuls

Unable to find sc_req_item table in Flow Designer

I am trying to create a flow that changes the state of a RITM when the state of a story, that belongs to the RITM is changed. However, I am unable to find the sc_req_item table in the Data pill to define the action of my if-flow. I have defined the r...

snawaza243 by Tera Contributor
  • 1659 Views
  • 2 replies
  • 0 helpfuls

Email client template

Is there a limit to the amount of email client templates you can add to a table. I am currently facing an issue where my email client templates are not applying. I have set conditions to specify which template applies however it is not working as exp...

SNOWPie by Tera Expert
  • 792 Views
  • 3 replies
  • 0 helpfuls

Cloning: Preserve Completed Global Update Sets

The ServiceNow Clone Profile page page has the option to "Preserve in Progress Global Update Sets" but it does not have the option to Preserve Completed Update Sets. This can be done by excluding tables sys_update_set and sys_update_xml. There would ...

mike555 by Tera Expert
  • 1708 Views
  • 4 replies
  • 0 helpfuls

Resolved! Database view for incident and ar_incident tables

Is it possible to join an archive table in a database view? I have a request to create a report that would include records on the archive table and the incident table.  Creating a report for both tables is preferred over changing our Archive Rules fo...

User175049 by Mega Guru
  • 3159 Views
  • 8 replies
  • 1 helpfuls

Resolved! Locating data source

Hello, This might be a stretch to find out, but I wanted to try.  We have data that was imported / uploaded to the cmn_location table throughout the years. Everyone associated with that time is no longer with the organization. So now we are trying to...

User175049 by Mega Guru
  • 3025 Views
  • 3 replies
  • 4 helpfuls

Resolved! Employee Center Breadcrumbs

Hello, Within our 'Employee' taxonomy we have a child topic called 'Technology' which in turn has a child topic called 'Change & Adoption' for our training team to use. We would like to create sub-pages within the 'Change & Adoption' child topic for ...

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Resolved! I want to suppress OOTB notifications for specific catalog items

I don't want to send OOTB notifications "Request approved" or "Request was opened" when I submit and approve a specific catalog item.I wanted to control it with the condition field of the notification, but it doesn't work, I tried setting the followi...

Request approved.JPG Request was opened.JPG
bonsai by Mega Sage
  • 2335 Views
  • 7 replies
  • 2 helpfuls

CSA Exam prep

Hi All I just booked an exam for the CSA. and I have finished the training last year. and have'nt got any chance to work in servicenow Ecosystem. I have booked an exam, as the voucher is expiring next week. Can anyone please guide me how to prepare f...

Community Alums by Community Alums  
  • 2428 Views
  • 5 replies
  • 0 helpfuls

can we query sys_history_line table ?

Hi All, need suggestion on query sys_history_line table, is it a good idea to do so. As the table contains huge number of records, which keeps growing. So if a business requirement needs to query this table, shall we decline the requirement. or can w...