Hi,I have a report on a dashboard of using the sys_user table.It shows which users have itil licences.I'm trying to make it easy for my team to search the list from the dashboard to quickly see if a specific user has a licence.I'm not sure what I'm d...
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
why incidents are not created after generating alert
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Hi. I added a catalog item to local update set but the flow action is not added automatically. Navigating it to sys_hub_action_type_definition doesn't help as there is no 'add to local update set' option. Is there another way to add these to update s...
Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
We are on Tokyo and some of our ITIL Users are having an issue with the standard font. Is there a way to set up ServiceNow to allow people to change their font (family and size) individually? #tokyo #fontchanges
Hello, I have created a report with multiple drill down options, now i would like to change the order of the drill down. Need to bring up few drill down reports. Can someone guide me with this. Thanks in advance.
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
Could you help me by providing the name of the table that is associated with all servicenow instance?
I would like to trigger a notification to the assigned to in a task if an email is received for the task. Is this possible to configure in system notifications?
