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Show Duplicate relations records in report

Hi all, I want to create a report on 'CI Relationships' table showing the records which are duplicate. Like, same Parent and Child relationships (more than 1) has to be shown. Like, in CI relationships table, if more than one record is there (Same Pa...

Pallavi65 by Tera Contributor
  • 546 Views
  • 1 replies
  • 1 helpfuls

Resolved! Virtual Agent topic not supported after Tokyo upgrade

Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows tha...

CMDB CI to Application Mapping (without Service Mapping)

Hello,If we have not done Service Mapping or cannot do this across our entire estate for whatever reason but we want to be able to identify which  which CI (Server Host or Database) is used by a Business Application, or vice-versa, where or how can w...

VL10 by Tera Expert
  • 432 Views
  • 2 replies
  • 0 helpfuls

Resolved! inbound email auto ticket creation for change request

Our client is requesting to set-up inbound email auto ticket creation for change request.   In Servicenow,  only with ITIL role can create a change record.  My question is does it violate ITSM process?  since by configuring this it bypass the access ...

Mike137 by Tera Contributor
  • 961 Views
  • 2 replies
  • 1 helpfuls

how to check ITOM licencing in my servicenow instance

hi,Could you please help me to check  on my servicenow instance the report I got from servicenow about my company  Itom discovery visibilty licence? I have a subcription of IT Operations Management Visibility  for servers only (quantity 500 ).  But i...

Dacki by Tera Expert
  • 1103 Views
  • 2 replies
  • 0 helpfuls

HRSD - Escalation Rules

Hi! Has anyone found a way you can add HR service (or other fields) as criteria for an escalation rule? As of now, the system only supports one escalation rule per Assignment Group. Although, we have different escalation workflows depending on the HR...

Resolved! Reclaim Instance

I have had my developer instance on ServiceNow for about 5 years. it always has given me the ability to reclaim my instance and I'm not getting it today. I really need this instance reclaimed. Can someone tell me who to contact since the option is no...

jeffnmd by Tera Contributor
  • 741 Views
  • 4 replies
  • 2 helpfuls

Resolved! Right click actions on related lists

Hello,Is it possible to have these list right click actions like the quick filter options of Show Matching and Filter out available for related lists? https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-lists/reference/r_F...

zynsn by Tera Expert
  • 507 Views
  • 3 replies
  • 2 helpfuls

Resolved! Tags Based report using Interactive Filters

Hi All, I am trying to create a tag-based report from the table "Sales Request." However, this seems not to work because the tag is not a field with options that can be selected. Please guide me in creating a report using "Interactive Filters" in the...

Rahul-Sharma by ServiceNow Employee
  • 787 Views
  • 1 replies
  • 3 helpfuls

Resize a Widget in Employee Center

Hello, How would I go about resizing the widget on the right so that the dimensions match that of the widget on the left?  It is using the 'Quick Links' OOTB widget and ideally, I would like to put the two quick links side by side instead of ontop of...

MichaelCreatura_0-1678725966149.png

Change - Flow or Workflow?

How can I tell if my 'Normal' Change is using a Flow or a WorkFlow? And then how do Change Approval policies overlap with a Flow or Workflow? Apologies - I'm trying to unpick a Change Process to work out why it's doing what it's doing. Thanks!

Resolved! Help in User Roles report

 Hello all,I have created a report on "User Roles" table and applied a filter condition to get the records on number of users having ITIL role.So, I am getting duplicate user IDs also in that report. Like for example, we have a user id, USR105892 and...

Pallavi65 by Tera Contributor
  • 801 Views
  • 6 replies
  • 2 helpfuls