Came across this question. What would be the answer?
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‎05-21-2025 09:13 AM
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this
requirement?
A. Specify the Dept_Mgr role on the catalog content block
B. Add the Department Manager group to the catalog item’s user criteria
C. Add the Department Manager group to the catalog item’s ACL
D. Only publish the item in the HR service catalog
E. Use a Dept_Mgr ACL on the HR service catalog
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‎05-21-2025 09:57 AM
B - always select User Criteria for Knowledge Articles and Service Catalog.
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‎05-21-2025 10:01 AM
B
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‎05-21-2025 10:03 AM
B. Add the Department Manager group to the catalog item’s user criteria