Came across this question. What would be the answer?

SaanviB
Tera Contributor

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this
requirement?
A. Specify the Dept_Mgr role on the catalog content block
B. Add the Department Manager group to the catalog item’s user criteria
C. Add the Department Manager group to the catalog item’s ACL
D. Only publish the item in the HR service catalog
E. Use a Dept_Mgr ACL on the HR service catalog

3 REPLIES 3

Cassandra Kittl
Tera Guru

B - always select User Criteria for Knowledge Articles and Service Catalog.

Anurag Tripathi
Mega Patron
Mega Patron

B

-Anurag

SidakPreetS
Tera Contributor

B. Add the Department Manager group to the catalog item’s user criteria