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Extension for CSA Certification exam voucher code

JoselitoC
Tera Contributor

Hi everyone, 

 

I would like to ask any help / information on how to request extension (if possible) to CSA Certification Exam voucher code  expiry date.  

 

Thank you in advance for any help / information that anyone could share to me. 

 

Kind regards, 

J Castillo

12 REPLIES 12

Ajay_Chavan
Kilo Sage
Official Policy
Vouchers cannot be extended beyond the voucher expiration date according to ServiceNow's official certification guidelines.
However, There Are Some Options:
1. Contact ServiceNow Certification Team
If your voucher is still within validity (typically 1 year), email certification@servicenow.com - they may generate a new voucher
2. Create a Support Case

From Now Learning Platform: Go to Now Learning → Help Center → Create a case in the right-hand pane
You can also create a case from the now learning platform and wait for reply
Glad I could help! If this solved your issue, please mark it as Helpful and Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Bhuvan
Giga Patron

@JoselitoC 

 

Exam voucher codes are valid for 1 year and under normal circumstances, you will not get an extension.

 

But ServiceNow Certification team can help if you have a valid exception criteria due to medical or family emergencies. Please create a support case using below link or email them at certification@servicenow.com

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

If this helped to answer your query, please mark it as helpful & accept the solution. 

 

Thanks,

Bhuvan

@JoselitoC 

 

Did you get a chance to review this ?

 

If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @JoselitoC 

 

Voucher extension is not possible. It is valid for 1 year and will expire after that.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9
Tera Sage
Tera Sage

Hi @JoselitoC  ,

 

Hope you are doing good and you got chance to review my answer. If my answer helped you, please mark it- solution accepted.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025