Flow Triggers after the REQ approval

[SN2024]

Hi,

I created a new catalogue item and new flow. New flow only triggers on RITM level instead of REQ level. 

REQ level goes to approval group but I don't need approval for this catalogue item. 

I have action setup in the flow-  Update Record to Trigger " Service Catalogue>Requested item record>request"  with fields:

Approval - Approved 

and it's still not setting REQ to auto Approved state and shows error on Test: "Value of field record is not a GlideRecord" 

Can someone advise how can I skip this one item from going through the approval process on REQ level and set it to approved?

Thank you in advance for your help.

[Ankur Bawiskar]

@SN2024 

that's OOB how REQ works.

if your catalog item price is less than 1000$ then it gets auto approved

Why are you setting it as approved via script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SN2024]

Hi,

Thank you for your response. This catalogue item doesn't have a price.

Why are you setting it as approved via script?  - Because it was was going to waiting for approval stage  and stuck in REQ level, new flow only triggers if I approve the REQ, so I tried to mark it as approved because the approval is not required for this particular request and I don't know how to bypass it in the flow.

If I remove this script from flow and submit the catalog item request it still goes to waiting for approval stage and stuck there until the request gets approved.

[Ankur Bawiskar]

@SN2024 

when REQ gets submitted the OOB Workflow on sc_request should trigger

Is it not triggering? Did you check if this is published and active in your instance?

Is this working for other catalog items?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SN2024 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.