GenAI Summarization in Portal
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07-07-2025 08:01 AM
Team i would like to know when we enable GenAI in Service Portal the results that come out from the user question can we show images and knowledge articles if yes do we have any documentation.
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07-07-2025 08:03 AM
Documentation You Can Refer To:
- 🔗 ServiceNow Documentation – Configure Now Assist for Service Portal
- 🔗 ServiceNow AI Search Result Templates
- 🔗 Now Assist Setup Guide (Utah/Vancouver)
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
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Shubham Jain
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07-07-2025 08:53 AM
yeah, the links are dead, try different one: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...
But yes, if you use the search bar, you will get the record producers, catalog and content items and knowledge articles.
But I don't think pictures - how? What do you mean with pictures exactly? It was never possible, was it?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-07-2025 08:12 AM
@Shubham Jain None of the links are not working
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07-07-2025 08:59 AM
@Kidambi https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-p...
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
