Giving access to Platform Analytics to non-admin users

[kim-lindgren]

Hi,

I am trying to give Platform Analytics access to a user that is already working with dashboards a lot in the old interface.

I have given him the role 'platform_analytics_admin' just to test and it doesn't change anything. He can see the Platform Analytics modules but cannot open any of them, when he does he invariably gets the message "403: You do not have permissions to access this page."

The role 'platform_analytics_admin' should give him access to everything, so I don't see what could be wrong here?

Funny thing: I tried opening all Platform Analytics pages in a new tab, but if I open them normally the slug is shortened to 'platform-analytics-workspace' and I don't even get the 403 error message, just an image with a cog wheel saying "Page not found".

I realize the problem may be instance-specific but I'm hoping that someone else has encountered a similar problem.

Regards,

Kim

[spike]

Thanks @kim-lindgren and @SusanWinKY for the updates. I hadn't found the ux_route ACL. I think I'd just stuck on ui_pages for some reason. That ACL is OOTB so wasn't a customisation though. Since it's OOTB I've not disabled it, but I've added a new ACL for the same route for people with the ITIL role. That seems to have kicked things into action.

Again, thanks.

[Rum]

I'm following this thread. Recently we just upgraded to Xanadu with Platform Analytics available. I sent info to some KM managers (role in ServiceNow with approver role). They can see the dashboard but no data like I see. We have the same role.

[Pooja P]

Hi @kim-lindgren , We also have the requirement to give Platform analytics dashboard access to snc_external role users. we have created ACL now.platform-analytics-workspace.* , type -ux_route and operation - read. for snc_external role . 

Observations -

1. After sometime got the popup saying snc_internal added

2. after impersonating as user with role snc_external and getting the error saying 

You do not have permissions to access this page

Kindly suggest.