Hide Discuss button for Inicidents form

[Marco33]

Hi All!

After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it.

Thanks for your help!!

[claytonm2]

Great thorough and concise answer!

[amendmj]

Thank you! I just ran across this issue 🙏

[Anusha63]

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'.

You should not see the button "Discuss" now.

[alan_lowrance]

What if you don't have a "Conversational Interfaces" listed in the left navigator?  I don't see any options anywhere for Sidebar, and yet we have a "Discuss" and a "Follow" button on incident forms

[Jeff Boltz1]

This is a great post, thank you.

Where does ServiceNow store the "chats" - hope there is a table