How to hide the sidebar discussions icon on the banner

[ttttttttting]

hello everyone,

In the sys_properties table when [com.glide.cs.collab.enabled] is set to [false],banner and task table's [discuss] button all be hidden.

How can we only hide [sidebar discussions] on the banner?

[Maik Skoddow]

Hi

this is not possible. But you could take my Inject a custom icon into the header bar of the Next Experience UI as an inspiration and instead of injecting an icon you could use the same approach to remove an icon from the header banner.

Maik

[Harish Kota]

Hi @ttttttttting ,

Not possible I think, please raise a case to ServiceNow for clarification.

Thanks,

Harish Kota

[Greg Leitner]

Hi @ttttttttting.  If you're still looking to remove the Sidebar discussions banner icon, I believe this is your answer:

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

Taken from:

Solved: Hide Discuss button for Inicidents form - ServiceNow Community

[Dr Atul G- LNG]

But what is the use case to remove this @ttttttttting  Sidebar /discuss has been built with specific purpose to provide a quick way to fulfiller to connect with requestor.