How to add filter conditions to get report Incidents

Research · ‎02-28-2025

Hi
How to add filter condition for OOTB report in ui builder

Thanks

Dr Atul G- LNG · ‎02-28-2025

I recommend creating a database view for the task_sla and incident tables. This will allow you to filter tickets assigned to your group. In the task_sla table, you can use the 'business elapsed time' field and set it to 80% of the SLA target to filter the relevant tickets.

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Dr. Atul G. - Learn N Grow Together
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priyatam_pvp · ‎02-28-2025

Refer to the below SS, use the Task SLA Table or create a script include using the below task_sla query, return the incident numbers, and use the script here.

Script Include using in filter

Please Mark it helpful
Regards
Priyatam